IT FAQs
IT Frequently Asked Questions
Multifactor Authentication (MFA) is a required security method implemented to protect your online accounts and resources by requiring you to verify your identity when you log in.
At Valdosta State University, multifactor authentication (MFA) is enforced when:
- Current Students and Alum log in to the My·¬ÇÑÖ±²¥app Portal and remote labs.
- Employees and Retirees log in to the My·¬ÇÑÖ±²¥app Portal, OneUSG, or GeorgiaFIRST Financials, and virtual/remote computers.
Visit the Multifactor Authentication (MFA) webpage for instructions and additional details.
For additional assistance, contact the at 229-245-HELP (4357).
·¬ÇÑÖ±²¥app Applicants and Students
Can look up their unique campus identification number with the by providing:
- First Name
- Last Name
- Date of Birth
- Last 4 Social Security Number (SSN) Digits
·¬ÇÑÖ±²¥app Employees, Alumni, and Retirees
Contact Human Resources or the One Card Office
For additional information or assistance, contact the at (229) 245 - 4357
·¬ÇÑÖ±²¥app students and employees can learn their ·¬ÇÑÖ±²¥app username or email by contacting the at (229) 245 - 4357 and verifying:
-
- First Name
- Last Name
- Date of Birth
- ·¬ÇÑÖ±²¥app ID Number
Most account access and password issues can be resolved with a password reset. The process for resetting your password depends on your role.
·¬ÇÑÖ±²¥app Students and Employees
-
- Navigate to iforgot.valdosta.edu
- Select "I Don't Know My Password"
- Enter the appropriate information
- Click the red "Reset" button
- Enter and re-enter your new password
- Click the grey "Reset Password" button
International ·¬ÇÑÖ±²¥app Students
-
- For phone support, call the Solutions Center at (229) 245 - 4357
- For altnerative support, contact the Center for International Programs
GoVIEW Students
-
- Visit
- Enter your username_vsu in the "Username*" field
- Click "Submit"
- A GoVIEW password reset email will be sent to your My·¬ÇÑÖ±²¥app email address, though it may be routed to your junk/spam/clutter folder
IT Tip: Check out Choosing a Good Password for expert recommendations on selecting a secure password.
The following ·¬ÇÑÖ±²¥app accounts are available in your My·¬ÇÑÖ±²¥app Portal:
To access these accounts:
-
- Log into using your ·¬ÇÑÖ±²¥app email address and password
- Under the “Portals” section, select “View All”
- Choose the account you would like to access
The following ·¬ÇÑÖ±²¥app accounts are not available in your My·¬ÇÑÖ±²¥app Portal:
If you need assistance accessing your My·¬ÇÑÖ±²¥app account, use the or contact the at (229) 245 - 4357.
·¬ÇÑÖ±²¥app students, employees and visitors have the option to connect to the campus network with their personal devices. The instructions for connecting to the network depend on your role and device.
-
- Students and Employees: Connect to ·¬ÇÑÖ±²¥app Wi-Fi (or for residents to register gaming devices)
- Visitors: Connect to ·¬ÇÑÖ±²¥app-Guest Network
For additional assistance, or to report an issue, contact the at (229) 245 - 4357.
New Users: If you have never logged into a computer on campus before, please refer to the Creating Computer Login Guide for instructions on first time setup.
Existing Users: You should be able to log into campus computers using your My·¬ÇÑÖ±²¥app username (without @valdosta.edu) and password.
For more information, visit the Active ·¬ÇÑÖ±²¥app (AD) Webpage or contact the at (229) 245 - 4357.
·¬ÇÑÖ±²¥app has multifunction card-swipe printers all over campus available for students and employees. These printers allow members of the ·¬ÇÑÖ±²¥app community to:
You can visit Card-Swipe Printing Wepage for more information. To report an issue or receive additional assistance, contact the at (229) 245 - 4357.
·¬ÇÑÖ±²¥app students and employees can install the latest Microsoft Office Suite on up to five (5) personal computers; and Office Mobile apps on up to five (5) devices for free. You can find instructions for getting Microsoft Office on your personal devices at Microsoft Education.
NOTICE: Beginning the week of October 25, 2020, current and future alumni and retirees will no longer have access to Microsoft Office 365 desktop applications that can be installed on personal devices. Continued access to Office 365 Email, Microsoft Teams, OneDrive, and Office Online web applications will remain.
For additional assistance, bring your device(s) to the Helpdesk located on the 2nd floor of Odum Library or contact the at (229) 245 - 4357.
Your browser cache is a collection of webpages, including text, images, and other media, that is stored on your device. Although cache makes your browsing experience more efficient, clearing it regularly prevents web-based services from experiencing browser or cache-related issues. Select your browser for step-by-step instructions on how to clear its cache:
You can visit Browser Cache Webpage contact the at (229) 245 - 4357 for more information.
Remote Desktop Connection (RDC) is a system that allows ·¬ÇÑÖ±²¥app employees to access and control their office computers off-campus for work-at-home purposes.
The definition of personally identifiable information (PII) varies among states. For the state of Georgia, in accordance with OCGA 10-1-911, PII includes:
-
- ·¬ÇÑÖ±²¥app ID Numbers
- Social Security Number
- Driver’s License Numbers
- State Identification Card Numbers
- Picture IDs
- Account Numbers
- Credit/Debit Card Numbers
For tips on security best practices related to PII, check out:
Visit the Information Security Webpage or contact the at (229) 245 - 4357 for more information.
You can place an IT work order by:
-
- Navigating to
- Log in using your ·¬ÇÑÖ±²¥app credentials
- Click on the middle box that says "Service Catalog"
- And searching for a Service Request that fits your problem! If none of the Service Requests you see fit's your category, then you can contact the Solutions Center at (229) 245 - HELP (4357)
Be prepared to provide information such as:
-
- Your ·¬ÇÑÖ±²¥app username/email address
- IT Number(s), if the ticket concerns campus technology
- Building and Room number(s) for Office or Classroom issues
- Other details related to the question or issue.
Contact the at (229) 245 - 4357 for more information.
Division of Information Technology
- 1500 N. Patterson St. Valdosta, Georgia 31698
-
Mailing Address
1500 N. Patterson St.
Valdosta, GA 31698 - Solutions Center
- Phone: 229.245.4357
- Fax
- Fax: 229.245.4349
Sun: Closed
Mon - Thurs: 8am to 6pm Fri: 8am to 5pm Sat: Closed