• Only approved ·¬ÇÑÖ±²¥app faculty and staff have access to a Remote Desktop Connection (RDC).
  • You must have high-speed internet access.
  • Your office computer must be powered on.

[Return to RDC Welcome page]  |  [View/Print instructions in .PDF format]

Configure your Android Mobile Device

Step 1: Install the Microsoft Remote Desktop App 

Download and install the Microsoft Remote Desktop app from the App store on your Android mobile device > Open app. 

Microsoft Remote Desktop App icon 

Step 2: Add Connection 

Within the app, click the Plus (+) icon on the top-right corner > click Desktop from the drop-down menu to add the connection. 

  Adding a desktop.

 

Enter the following in the appropriate fields: 

  • PC name:  Your office computer IT tag number.valdosta.edu (ex: IT12345.valdosta.edu). 
    The tag# is affixed to the computer and was listed on the RDC request form you submitted. 

Click the Show Additional Options drop-down arrow on the bottom left > Click arrow to select Add user account. 

Show additional options...   Add User Account   Add User Account example. 

  • Username:  Your ·¬ÇÑÖ±²¥app email address (ex: jdoe@valdosta.edu) 

  • Password: Password used to log in to your campus desktop computer 

Step 3: Configure Gateway Server Settings 

Click the Gateway drop-down arrow > Select Add Gateway.  

In the Server name field, enter rdgw.valdosta.edu  

 Click the SAVE link. 

Add Gateway option.   Add Gateway-rdgw.valdosta.edu 

Click the User account drop-down arrow, select the user account (ex. jdoe@valdosta.edu) you created in Step 2. 

User Accounts


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Connect to your office computer

STEP 1: Make the connection

From the RDC App’s Home Screen, double-click the PC name you added.  
(ex. IT12345.valdosta.edu). The connection will initiate. 

 Remote desktop computer display.  Connecting to... 

Step 2: Authenticate Login 

Authenticate your login using Microsoft Authenticator App

Step 3: Log in to your office computer

Enter your ·¬ÇÑÖ±²¥app username and password to log in to your desktop computer.

Note: Click the Yes button if you receive a dialog box stating that 'the identity of the remote computer cannot be verified due to a problem with the security certificate.' 

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Break connection

Step 1: Log Off

On your PC office computer, click the Start Menu icon/Power icon and select Log off.

On your Mac office computer, click the Apple icon in the upper-left corner of the screen.
Click Logout to view dialog box > click Log Out.

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Need more help?

Contact ·¬ÇÑÖ±²¥app Solutions Center for setup assistance.

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