FLEX REFUND Form

FLEXIBLE Spending Account Facts

  • The FLEX account is a campus debit account.  It is separate from your student account in Banner, the dining/meal plan accounts, and the print account.
  • The ·¬ÇÑÖ±²¥app 1Card and its associated accounts/privileges may only be used by the person whose photo, name, and ·¬ÇÑÖ±²¥app identification number appear on the card.  An individual's ·¬ÇÑÖ±²¥app 1Card will be confiscated and all associated privileges suspended if anyone other than the cardholder presents the card for use.  *Cards confiscated by ·¬ÇÑÖ±²¥app employees or contractors (for any reason) should be returned to the 1Card office.  Please use the "Confiscated Card" form when sending the card to 1Card. 
  • If you attempt to transfer excess financial aid to your FLEX account and have insufficient funds or a denied credit/debit card transaction, a hold will be placed on your student account in Banner.  This hold may result in dropped classes, and you will be responsible for repayment of any goods/services received.
  • Contact the ·¬ÇÑÖ±²¥app Bookstore at (229) 333-5666 for questions regarding its use of the ·¬ÇÑÖ±²¥app FLEX account.
  • ·¬ÇÑÖ±²¥app reserves the right to make appropriate adjustments/corrections to the amounts assigned to the FLEX account.

Add Money to Your FLEX Account

  • Add funds online by using the .  All major credit cards accepted, except American Express.
  • If you must pay by cash or check, you are required to make a deposit  with the ·¬ÇÑÖ±²¥app Bursary cashier before visiting the 1Card office.
  • Add funds by depositing cash (bills only/$1.00 minimum) at one of the kiosks located in the Student Union and Odum Library.

Instructions for Transferring Excess Financial Aid Funds to FLEX

How to transfer funds

  • Subtract matriculation and all other mandatory fees from the financial aid awarded to you; this should allow you to determine whether excess funds are available.  If you do have excess funds, use the following steps to submit a transfer request:
    • Access your Banner account via
    • Click on "Select FLEX Transfer Request" link on the Student Main Menu
    • Confirm that the current term is listed before proceeding
    • Enter amount to transfer to FLEX (whole dollar amount, do not use ‘$’ or ‘.’)
    • Click "Submit FLEX Request"
    • Confirm Request Amount
  • DO NOT use a mobile device (phone or tablet) to make transfers and DO NOT click "submit" more than once (may cause multiple transfers to go through).
  • Always check the dates you may deposit excess financial aid to FLEX, as these dates change each semester (published on the ·¬ÇÑÖ±²¥app 1Card website's welcome page).
  • If you receive a late financial aid award after the FLEX link is deactivated in Banner and confirm that excess is available to transfer (after all mandatory tuition/fees have been paid), please contact the ·¬ÇÑÖ±²¥app Bursary via the following form:
  • Any class or fee changes will affect the results (matriculation, meal plans, housing, parking decals/fines, lab fees, etc. are automatically deducted first- no exceptions).
  • If you do not have excess funds in your student account in Banner, please do not attempt to add funds to your FLEX account.  You will have to deposit funds with a debit/credit card via the .  If you attempt to transfer funds that are not available, it will result in a hold on your student account and your classes may be dropped.
  • If you do have excess funds in your student account, designate the desired available amount and follow the instructions in Banner.
  • Wait at least 30 minutes for your funds to be available for use; longer delays are normal during the first week of each semester.
  • Confirmations of FLEX account funds, account balance inquiries, transaction history and card suspension must be done via the or in-person.

Read the official FLEX account terms and conditions.