1. What accounts/privileges are on my 1Card?

  2. How do I add money to my FLEX account from a debit/credit card?

  3. Is there any other way to add money to my FLEX account?

  4. How much does a new 1Card cost?

  5. What forms of payment do we accept in the office?

  6. What do I need to have with me to purchase a new 1Card?

  7. How can I check my balance and see the transactions on my 1Card?

  8. How can I get the remaining balance refunded back to me?

  9. Do my FLEX funds remain in my account all year?

  10. Who can use my ·¬ÇÑÖ±²¥app 1Card?

 1. What accounts/privileges are on my 1Card?

  • FLEX
  • Meal plan and Dining Dollars
  • Print money (print money can only be viewed via "" or on printers in the library and computer labs) *To report issues with print money, please visit the IT Solutions Center Page.
  • Door access

2. How do I add money to my FLEX account with a debit/credit card?

If you are a student:
  • Access the
  • Enter the amount to deposit ($15 minimum)
  • Enter the payment information (site does not accept American Express)
  • Confirm the transaction
  • You will receive an email confirmation that the deposit has been made
If you are a parent or relative:
  • Your student must grant "guest access" for you to utilize the .
  • Enter the amount to deposit ($15 minimum)
  • Enter the payment information (site does not accept American Express)
  • Confirm the transaction
  • Your student will receive an email confirmation that the deposit has been made

3. Is there any other way to add money to my FLEX account?

  • If you must pay by cash or check, you are required to make a deposit  with the ·¬ÇÑÖ±²¥app Bursary cashier before visiting the 1Card office.
  • Cash (bills only/$1.00 minimum) can be loaded into FLEX accounts at the kiosks located in the Student Union and Odum Library.

4. How much does a new 1Card cost?

  • First ·¬ÇÑÖ±²¥app 1Card is free
  • All replacements are $20 (must provide two forms of ID to obtain a card)

5. What forms of payment do we accept in the office?

  • FLEX (no debit/credit)

6. What do I need to have with me to purchase a new 1Card?

  • Two (2) forms of identification (one must be a government-issued photo ID and the other must have your name pre-printed on it)
  • $20 in FLEX account (deposited in the or one of the kiosks located in the Student Union and Odum Library)

7. How can I check my balance and see the transactions on my 1Card?

  • Log in to the  on the 1Card website
  • Balance is at bottom of receipt after each transaction is made
  • It is the cardholder's responsibility to monitor/review transactions made via the ·¬ÇÑÖ±²¥app 1Card

8. How can I get the remaining balance refunded back to me?

  • Students must have at least $25 in the FLEX account in order to receive a refund
  • One (1) refund allowed per semester
  • Complete and submit the Flex Refund Request Form on the 1Card website
  • The FLEX refund process begins no earlier than eleven (11) business days after the first day of classes each semester
  • Refund is processed by the ·¬ÇÑÖ±²¥app Bursary in whatever form student has set up with them to receive refunds (check or direct deposit)

9. Do my FLEX funds remain in my account all year?

  • FLEX funds remain in the account from summer-to-fall and fall-to-spring semesters; funds do not roll over from spring-to-summer semester
  • Before the end of spring semester, cardholders must complete the  on the 1Card website if they wish to keep the balance in the FLEX account
  • All FLEX account balances over $24.99 will be automatically refunded to your ·¬ÇÑÖ±²¥app Banner account at the end of each spring semester unless you designate otherwise via the FLEX Roll-Over Form on the ·¬ÇÑÖ±²¥app 1Card Services website; the deadline to submit a roll-over form is seven (7) business days before the official spring semester graduation date

10. Who can use my ·¬ÇÑÖ±²¥app 1Card?

  • The ·¬ÇÑÖ±²¥app 1Card is the property of Valdosta State University and is to be used only by the person to whom it is issued (non-transferable); the card will be confiscated and all privileges suspended if presented for use by anyone other than the cardholder
  • *Cards confiscated by ·¬ÇÑÖ±²¥app employees or contractors (for any reason) should be returned to ·¬ÇÑÖ±²¥app 1Card Services via inter-campus mail.  Please complete the “Confiscated Card Form” and send a copy with the card to 1Card Services .